Privacy Policy

Effective date: March 15, 2026

Pontem Health LLC ("Pontem," "we," "us," or "our") operates pontemhealth.ai and trustglass.io (together, the "Sites") and provides healthcare intelligence and security questionnaire automation services, including Pontem Target Account Dossiers (PTAD) and Trustglass (together, the "Services"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.


By using our Sites or Services, you agree to the practices described in this policy. If you do not agree, please do not use our Sites or Services.

1. Information we collect

Information you provide directly. When you contact us, request a sample, book a call, or begin a paid engagement, we collect information you provide, which may include your name, email address, company name, job title, phone number, and any materials you share with us in connection with a Trustglass or PTAD engagement (such as security documentation, questionnaire files, or target account lists).


Information collected through our Sites. When you view a shared document through DocSend, we require an email address before granting access, and we receive analytics on document views (such as time spent per page) tied to that email. When you book a call through Cal.com, we receive your name, email, and any information you provide in the scheduling process. When you submit our intake form, we collect the information requested in that form, including any files you upload.


Business contact information from third-party sources. In the course of identifying and reaching prospective clients, we obtain professional contact information — such as name, business email, job title, and employer — from third-party B2B data providers (including Apollo.io). We use this information to send business development outreach. If you receive outreach from us and did not request it, you may opt out at any time by replying to the email or contacting us directly at the email listed below; we will honor opt-out requests promptly.


Payment information. Payments for our Services are processed through Stripe. We do not directly collect or store your full payment card details — Stripe handles this in accordance with its own privacy and security practices.


We do not collect Protected Health Information (PHI). Our Services do not involve the collection, storage, or processing of PHI as defined under HIPAA. If you believe you have inadvertently shared PHI with us, please contact us immediately so we can address it.

2. How we use information

We use the information we collect to:

  • Respond to inquiries and deliver the Services you've requested

  • Process payments and manage client engagements

  • Send business development outreach to prospective clients

  • Improve our Services, including our internal methodologies and reference materials

  • Comply with legal obligations and enforce our agreements

3. How we share information

We do not sell your personal information.


We share information with the following categories of third parties, solely as necessary to operate our business:

  • Service providers who support our operations, including Google Workspace (email and file storage), Stripe (payment processing), DocSend (document sharing), Cal.com (scheduling), Dropbox Sign (e-signature), and Apollo.io (outreach and contact management)

  • Professional advisors, such as legal or accounting counsel, when necessary

  • Legal authorities, if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Pontem, our clients, or others


Each of these service providers is contractually or practically limited to using your information only to provide services to us.

  1. Data Security

We take reasonable measures to protect information you share with us, including encrypted storage, access controls, and email authentication (SPF, DKIM, and DMARC) across our domains. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.


For Trustglass engagements specifically: client source materials and questionnaire content are stored in encrypted storage for the duration of the engagement and for up to ninety (90) days following delivery, after which they may be deleted upon request. See your engagement's Pilot Agreement for the specific terms governing your materials.

  1. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Client engagement materials are retained per the terms of the applicable service agreement. You may request deletion of your information at any time by contacting us; we will honor verified deletion requests except where retention is required by law.

6. Your Choices

Opt out of outreach: reply to any outreach email requesting removal, or contact us directly.

  • Access or delete your information: contact us at the email below to request access to or deletion of the personal information we hold about you.

  • Cookies and analytics: our Sites do not currently use tracking cookies or third-party analytics beyond the tools described in Section 1 (DocSend, Cal.com, and our intake form) that are directly tied to a specific action you take, such as viewing a shared document or booking a call.

7. Children’s privacy

Our Sites and Services are intended for business use by adults and are not directed to children under 18. We do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be reflected on this page; continued use of our Sites or Services after changes are posted constitutes acceptance of the updated policy.

9. Contact us

If you have questions about this Privacy Policy or wish to exercise any of the rights described above, contact us at:

Pontem Health LLC

hello@pontemhealth.ai

pontemhealth.ai